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CNCTC Articles - Excellence in IT TRAINING

PSR And MHTML: 2

by: Cresencio Daffon Jr. | 14 Jan, 2011 22:13:59

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This is the second part of our discussion. 

As the events lead to the issue, you may open the attachment that contains the Multipurpose Internet Mail Extensions-Hypertext Markup Language file and see bit by bit once the user sent you the Multipurpose Internet Mail Extensions-Hypertext Markup Language file. Just a reminder, Problem Steps  Recorder Multipurpose Internet Mail Extensions-Hypertext Markup Language file may not properly deliver in browsers other that Microsoft Corporation’s Internet Explorer because it has yet to be regulated even though many browsers backs up the Multipurpose Internet Mail Extensions-Hypertext Markup Language arrangement. 

The collected screenshots will show when you come to open the Multipurpose Internet Mail Extensions-Hypertext Markup Language file. The date, time, and a short message saying what is happening at that moment are what the label has on each screenshot. For navigation purposes, you may use the Next and Previous links at the top right of each screenshot. On the other hand, for you to scroll down through the screenshots, Problem Steps Recorder has a way of compiling the Multipurpose Internet Mail Extensions-Hypertext Markup Language file as single Web page. 

If you click on the screenshot, it will exhibit a bigger version of the image that goes along with a tool represented as a magnifying glass which can be used to enlarge certain areas. However, some images of the screenshot may be vague for you to read on detailed messages or it’s very tiny. 

You can do screenshot review of where the user types in the security key of Wi-Fi Protected Access, and the key is misread as they realize it in our wireless-network scenario. The actual key contains letter as well, whereas the user is entering series of numbers. The part of the series numbers that represents an alpha character should be typed in both upper and lower case letters, like for example, instead of putting number 5, an uppercase letter S should be placed, and lowercase L replacing number 1. 

You may also use the Problem Steps Recorder tool as materials for training or tutorial because it is much easier to use compared to distant repairs. You may encounter problems like electronic mail configuration issues, printer adding dilemmas, or Virtual Private Network connection troubles which are the most common things addressed by the help desk agents. You may use Problem Steps  Recorder for properly recording the tasks done, and create a tutorial library of Problem Steps  Recorder files that will serve as self-help guidance before searching for an assistance instead of waiting for users to encounter certain issues and call a representative for a back-office back up service. 

For both party purposes, instead of attempting to repair things over the phone, recording with Problem Steps Recorder and working with a Multipurpose Internet Mail Extensions-Hypertext Markup Language file would be less discouraging. For more productive and satisfied users, significant amount of time will be reduced and costs involved when you are on site for issue resolution and troubleshooting purposes to assist back up technicians to run efficiently when you use Problem Steps Recorder


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