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CNCTC Articles - Excellence in IT TRAINING

Using The Web In Windows 7 Troubleshooting: Series 1

by: Cresencio Daffon Jr. | 21 Dec, 2010 22:10:19

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It is for sure that you are finding ways on how to troubleshoot Windows using the internet. Now, Microsoft Corporation is offering the best techniques to connect your busted system using Web-based solutions.

If you are sitting at the keyboard in front of it, you may control your remote personal computer with Problem Steps Recorder, Remote Desktop, and Remote Assistance which is drive saving. Through this you can prevent situations such as shortcomings in accurately identifying dialog messages and settings or proper use of menus. You can fix issues immediately and you can drive controls yourself instead of using Control Panel.

Now on this series, we shall only focus on Remote Assistance as troubleshooting technique in Windows 7 using the Web.

Whether for your family, friends, or group mates you may use Remote Assistance for more secured and safe technical help for remote computers, and if you want someone to assist you in troubleshooting issues. Any outsider can connect automatically because Remote Assistance doesn’t open user’s Windows operated personal computer compared to other tools use to access remotely. The incoming connection must be approved by the user to initiate request for Remote Assistance.

You may click Help and Support and at the bottom of window More Support Options, then select Remote Assistance if you are using Windows7.

If you want to establish a stable connection through Remote Assistance between two Windows 7 operated computers automatically, send an electronic mail, use Easy Connect, or you may save the invitation as an attachment file to be sent. Selecting the option for requesting electronic mail then creates an electronic mail message requesting assistance and it opens the default electronic mail client of the user with an attached file that the recipient will use to establish connection to another computer who needs help.

In Windows 7 you don’t need a password for the remote assistant to connect with the personal computer because Windows 7 automatically generates its own secret password. If you want to start the connection to the remote personal computer that’s the only time to enter a password after receiving and clicking on the attachment. The person who seeks an assistance see an automatic computer message that request authorization in establishing the incoming connectivity between 2 PCs and that the connection allows you to see the entire screen on their Windows operated desktop. You and the person you’re assisting will have access on the same desktop screen for as long as the session of Remote Assistance is connected. Another troubleshooting and problem solving tool to be use is the chatting feature of Remote Assistance in Windows 7.

You’ll be learning two more techniques, Problem Steps Recorder and Remote Desktop on the second series, so keep on reading.


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