COMPTIA A+ Essentials and Practical applications - KB0106

Course Duration: 40hrs

Why get this Course?
After this course you will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components.
You will also acquire the skills to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. You will learn all the troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices.

Course Delivery:
Instructor-led, classroom/laboratory-delivery learning model with structured hands-on and minds-on activities and laboratory activities.

Course Prerequisite:

Course Outline:

COMPTIA A+ Essentials

1.0 Hardware

1.1 Categorize storage devices and backup media

FDD
HDD
Optical drives
Removable storage

1.2 Explain motherboard components, types and features

Form Factor
I/O interfaces
Memory slots
Processor sockets
Bus architecture
Bus slots
SATA, eSATA
Contrast RAID (levels 0, 1, 5)
Chipsets
BIOS / CMOS / Firmware
Riser card / daughterboard

1.3 Classify power supplies types and characteristics

AC adapter
ATX proprietary
Voltage, wattage and capacity
Voltage selector switch
Pins (20, 24)

1.4 Explain the purpose and characteristics of CPUs and their features

Identify CPU types
Hyper threading
Multi core
Onchip cache
Speed (real vs. actual)
32bit vs. 64 bit

1.5 Explain cooling methods and devices

Heat sinks
CPU and case fans
Liquid cooling systems
Thermal compound

1.6 Compare and contrast memory types, characteristics and their purpose

Types
Parity vs. Non-parity
ECC vs. non-ECC
Single sided vs. double sided
Single channel vs. dual channel
Speed

1.7 Distinguish between the different display devices and their characteristics

Projectors, CRT and LCD
LCD technologies
Connector types
Settings

1.8 Install and configure peripherals and input devices

Mouse
Keyboard
Bar code reader
Multimedia (e.g. web and digital cameras, MIDI, microphones)
Biometric devices
Touch screen
KVM switch

1.9 Summarize the function and types of adapter cards

Video
Multimedia
I/O
Communications

1.10 Install, configure and optimize laptop components and features

Expansion devices
Communication connections
Power and electrical input devices
Input devices

1.11 Install and configure printers

Differentiate between printer types
Local vs. network printers
Printer drivers (compatibility)
Consumables

2.0 Troubleshooting, Repair and Maintenance

2.1 Given a scenario, explain the troubleshooting theory

Identify the problem
Establish a theory of probable cause (question the obvious)
Test the theory to determine cause
Establish a plan of action to resolve the problem and implement the solution
Verify full system functionality and if applicable implement preventative measures
Document findings, actions and outcomes

2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes

OS related symptoms
Hardware related symptoms
Use documentation and resources

2.3 Given a scenario, determine the troubleshooting methods and tools for printers

Manage print jobs
Print spooler
Printer properties and settings
Print a test page

2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method

Issues
Methods

2.5 Given a scenario, integrate common preventative maintenance techniques

Physical inspection
Updates
Scheduling preventative maintenance
Use of appropriate repair tools and cleaning materials
Power devices
Ensuring proper environment
Backup procedures

3.0 Operating Systems and Software

3.1 Compare and contrast the different Windows Operating Systems and their features

Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit

3.2 Given a scenario, demonstrate proper use of user interfaces

Windows Explorer
My Computer
Control Panel
Command prompt utilities
Run line utilities
My Network Places
Task bar / systray
Administrative tools
MMC
Task Manager
Start Menu

3.3 Explain the process and steps to install and configure the Windows OS

File systems
Directory structures
Files
Verification of hardware compatibility and minimum requirements
Installation methods
Operating system installation options
Disk preparation order
Device Manager
User data migration – User State Migration Tool (USMT)
Virtual memory
Configure power manangement
Demonstrate safe removal of peripherals

3.4 Explain the basics of boot sequences, methods and startup utilities

Disk boot order / device priority
Boot options

4.0 Networking

4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols

Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
Bandwidth and latency
Status indicators
Protocols (TCP/IP, NETBIOS)
Full-duplex, half-duplex
Basics of workgroups and domains
Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
LAN / WAN
Hub, switch and router
Identify Virtual Private Networks (VPN)
Basics class identification

4.2 Categorize network cables and connectors and their implementations

Cables
Connectors

4.3 Compare and contrast the different network types

Broadband
Dial-up
Wireless
Bluetooth
Cellular

5.0 Security

5.1 Explain the basic principles of security concepts and technologies

Encryption technologies
Data wiping / hard drive destruction / hard drive recycling
Software firewall
Authentication technologies
Basics of data sensitivity and data security

5.2 Summarize the following security features

Wireless encryption
Malicious software protection
BIOS Security
Password management / password complexity
Locking workstation
Biometrics

6.0 Operational Procedure

6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them

ESD
EMI
RFI
Electrical safety
Material Safety Data Sheets (MSDS)
Cable management
Physical safety
Environmental – consider proper disposal procedures

6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

Use proper language – avoid jargon, acronyms, slang
Maintain a positive attitude
Listen and do not interrupt a customer
Be culturally sensitive
Be on time
Avoid distractions
Dealing with a difficult customer or situation
Set and meet expectations / timeline and communicate status with the customer
Deal appropriately with customers confidential materials

CompTIA A+ Practical Application (220-702)

1.0 Hardware

1.1 Given a scenario, install, configure and maintain personal computer components

Storage devices
Motherboards
Power supplies
Processors
Memory
Adapter cards
Cooling systems

1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components

Storage devices
Motherboards
Power supplies
Processors
Memory
Adapter cards
Cooling systems

1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components

Components of the LCD including inverter, screen and video card
Hard drive and memory
Disassemble processes for proper re-assembly
Recognize internal laptop expansion slot types
Upgrade wireless cards and video card
Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers

1.4 Given a scenario, select and use the following tools

Multimeter
Power supply tester
Specialty hardware / tools
Cable testers
Loop back plugs
Anti-static pad and wrist strap
Extension magnet

1.5 Given a scenario, detect and resolve common printer issues

Symptoms
Issue resolution

2.0 Operating Systems

2.1 Select the appropriate commands and options to troubleshoot and resolve problems

MSCONFIG
DIR
CHKDSK (/f /r)
EDIT
COPY (/a /v /y)
XCOPY
FORMAT
IPCONFIG (/all /release /renew)
PING (-t –l)
MD / CD / RD
NET
TRACERT
NSLOOKUP
[command name] /?
SFC

2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)

User file locations
System file locations
Fonts
Temporary files
Program files
Offline files and folders

2.3 Given a scenario, select and use system utilities / tools and evaluate the results

Disk management tools
Disk Manager
System monitor
Administrative tools
Devices Manager
Task Manager
System Information
System restore
Remote Desktop Protocol (Remote Desktop / Remote Assistance)
Task Scheduler
Regional settings and language settings

2.4 Evaluate and resolve common issues

Operational Problems
Error Messages and Conditions

3.0 Networking
3.1 Troubleshoot client-side connectivity issues using appropriate tools

TCP/IP settings
Characteristics of TCP/IP
Mail protocol settings
FTP settings
Proxy settings
Tools (use and interpret results)
Secure connection protocols
Firewall settings

3.2 Install and configure a small office home office (SOHO) network

Connection types
Basics of hardware and software firewall configuration
Physical installation

4.0 Security
4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware

Use antivirus software
Identify malware symptoms
Quarantine infected systems
Research malware types, symptoms and solutions (virus encyclopedias)
Remediate infected systems
Update antivirus software
Schedule scans
Repair boot blocks
Scan and removal techniques
Educate end user

4.2 Implement security and troubleshoot common issues

COURSE FEE :

Cash
Exam Fee Installment Down
Due Date Manual

Php 16,500 701-USD168
702-USD168 Php 17,000 Php 8,500 Midway Free

COURSE FEE with 2 Exams:

Cash Installment Down
Due Date Manual

Php31,500 Php 32,000 Php 16,000 Midway Free

COURSE SCHEDULES:

10848

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@ JagstangFender

Yes, magkakaroon po kami ng schedule for the first week of September. Please keep posted on our website. Thank You.

I hope mgkameron ng sked on 1st week of september dis year..

@ Cedrick

99.9 percent po passing rate po namin dito.

@ Jake Garcia

Yes, its up to you Sir. You can just take the exam.

@ Jeriecho

Please keep posted for our upcoming schedule on June. We will try to open morning time for weekend schedule. Thank you.

Anu passing percentage nyo dito sa particular training course nato???

I have been a computer technician for more than 10 years, Can i just take the exam without the training?

Admin,
Can you give me a schedule for the month of June,2012 and hopefully around the morning time? I'm planning to take multiple classes from you including N+ after passing A+.

Thanks

Between mar. 20- april 10? Possible kaya? Thanks po.

@ Bam

Yes mag-oopen parin po kami ng weekdays schedule for Comptia a+ by march. Thank you

hi, hindi na ba kayo magkakaroon ng bagong schedule? let's say M-F 9-5pm? at ang start will be March 21 onward? Thanks

Hi po! Wala po ba online studies para po sa COMPTIA A+?

Yun dun po ba sa 2 exams.. ayun po yung makukuha na namin yun A+ Certificate? International Certificate po sya?

Paano po ba yun 1 on 1?? thank you

Sir ano po ung dalawang exam d2?

@ Choy

Yes,Pwede po pagsunurin yung PC hardware and software leading to TESDA Computer Hardware Servicing NC II (National certificate for PC Technician) and yung A+ ay pra sa Comptia A+ (International Certificate for PC Technician).

sir ano po pinagkaiba ng A+ and pc hardware and software... pede ba to pagsunurin? kung sakali?

Hi, whats the difference between A+ and PC hardware and Software troubleshooting?

@ lino

Ok, We will inform you for the final confirmation of the class.Please go to this link http://www.cnctc.com.ph/res... for the reservation of the course. Thank you

sir plan ko sana magenroll sat. schedule Aug.13 kaya lng wla pa nakaenroll, min. of 3. kindly inform me kapag meron na iba nagenroll. thank you.

@ arnold Dizon

Ok Sir inform ka namin or please keep visiting for the updates of our schedules. Thank you.

Kindly advise if there will be an available slot for KB0106 during weekends. Thank you.

@ obet
Wala po sir. We only located here in Buendia, Makati and España, Manila. Thank you!

mERON PO BA KAYO DTO SOMEWHERE IN CAVITE OR ALABANG? SALAMAT

OFW po ako pwede ko ba makuha to thru owwa or tesda for payment at mga ilang araw na session to.Salamat n God Bless!

@ Emily Lim
Yes po. just wait for the update of the schedule. tnx

Hi,
May open po ba kayo na class m-f next week i want to enroll po kc thanks

Hi,

Pls open a class in buendia branch: Sun 3pm onwards.

@Raquel

yes madam inform namen kayo once ne me magconfirm na 2 participants

Gud day po..

may plano po sana akong kumuha ng A+ course w/ 2 exams..

nabasa ko po sa may lower page na kaylangan muna ng minimum of 3 person bago magstart ang course..

Pero wala pa po kong nakita dun sa may upper page na nakaenrolled..

pwede po bang paki inform po ako kung meron na pong katulad ko na interested kumuha ng course?!

Thanks po & God bless.

@ Emily

Hello. For one on one tutorial po babayaran nyo po ang minimum of 3 slots. Give us a call kung kelan nyo po plan itake ang course. Thanks.

Hi,
how much is the one on one for A+? and anytime po ba available ung one on one? kc i'm planning to enroll on april ung mon-fri schedule ninyo thanks

@ Nika

What certificates you are asking for?

are training certificates available? thanks

@ noel

Yes, meron pong manual na binibigay.

ask ko lang po sir/mam kung mayrun po rin bang kasamang book o manual for review purposes para magamit namin sa exam?

@ Ramon Menor

Yes sir, Certification Exam na po yan.thanks

regarding sa compTIA A+, ask ko lang po kung yan na talaga yung exam para makuha mo na yung certification or yung ibibigay nyong exam po eh pang practice exam?

interested po ako dahil gusto ko na pong kumuha ng A+ certification

@ Jundee Basilides

Sir we're providing the certification exam located at the main office in España Manila.

If I will take this short course, can you help us find a testing center for certification?

@ jay

As of now sir our available schedule is Monday-Friday... minimum of three before the class start.. thank you..

Hi all,

Mam Rose pwede po ba magkaron ng every tuesday schedule?

Baka may gusto din mag enrol na every tuesday or wednesday lang schedule ma'am Rose

How many exam do i have to pass to become A+ certified?? (220-701, 220-702)

do i have to pass them both or i only need to pass 1 to become a+ certified..

@ euLo

Minimum of 3 participants Sir para magstart ang proposal schedule.Thanks.

sir, maam.. ask ko lng po ilan po ba minimum student req. don sa 10-18-2010 to 10-22-2010 na M-F 9am-5pm class??

im going to enroll na kc dis week.. pero di ko alam kung magstart ung class kung ako plng mag-isa ung enrolled at dat class..

@ FORD

Sir nakapost na po. Thanks.

hello, wala po bang SUNDAY schedule? please post. thanks.

@ FORD

Sir dipa nameet yung minimum of 3 participants kaya di pa tuloy ang class. Inform po kita pag magstart na. Thanks.

hello ms ROSE, start na po ba bukas ung SUNDAY SCHED?? paki text na lang po ako kung kumpleto na ung participant at kelan mag start ung SUNDAY SCHEDULE. thank you.

SUNDAY schedule is UP! enroll na po kayo.. COMPTIA A+ 3pm - 9pm.

@ FORD

Cge Sir ipopost po namin yung weekend schedule. Thanks.

gud morning ms ROSE, na develop mo na po ba ung SUNDAY sched? please paki UP or paki post naman po dito para makita ng mga interested students for weekend schedule. thank you.

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